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Full Time Job Opportunities

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IT Support Specialist- View Job Details

Proverbs 31 Ministries is seeking an IT Support Specialist. This full-time position reports to the IT Director and will be responsible for providing technical support to users and assisting the IT team with project coordination as needed.

Specific responsibilities for the position include:

  • Act as frontline end-user support technician for help desk requests relating to Google Apps, Microsoft Office Products, Web Browsers, Cloud Storage, GoTo Meetings and IT system access
  • Assist with workstation hardware and Mac software planning, deployment, networking, monitoring, back-ups and troubleshooting for staff members in all departments
  • Assist with IT support for all technology tools and make updates based upon marketing campaigns (Systems include: Rhino, Shopify, Infusionsoft, Raiser’s Edge, Paypal, Authorize, Hubspot, MailChimp, WordPress, Evernote, BaseCamp, etc.)
  • Manage the technical side of all weekly office staff meetings (connect to GoTo meeting, make sure everyone is dialed-in and the audio/visual components are set-up correctly, catalogue and distribute the recordings)
  • Serve as the first responder for network outages and phone support
  • Assist with reporting and data analysis as needed
  • Help implement the IT engagement process; manage and prioritize requests to ensure that projects are delivered in a timely manner
  • Receive new requests from various departments and provide insight regarding what it will take for IT to implement them
  • Provide communication and/or training to support organization adoption and change management for larger projects that impact internal processes
  • Research new software and make recommendations based upon business requirements
  • Act as a resource for business strategy as it pertains to IT requirements
  • Manage software framework and enhancements by working with vendor teams to provide requirements and timelines for various program, product or software implementations (website, Shopify, Hubspot, Spredfast, Raiser’s Edge, etc.)
  • Help to streamline enhancements and fix bugs with business development teams/hosting sites

Relevant experience is required, as are the following skills and/or attributes:

  • An understanding of and a commitment to the mission and Christian ministry of Proverbs 31 Ministries
  • Relevant System Administrator credentials and experience are required and a degree in Information Technology or a related field is preferred
  • Excellent project management, organizational and relational skills, as well as attention to detail

Proverbs 31 Ministries is a non-denominational, non-profit Christian ministry that seeks to lead women into a personal relationship with Christ. With Proverbs 31:10-31 as a guide, Proverbs 31 Ministries reaches women in the middle of their busy days through free devotions, daily radio message, speaking events, conferences, resources, online Bible studies, and training in the call to write, speak and lead others. We are real women offering real-life solutions to those striving to maintain life’s balance, in spite of today’s hectic pace and cultural pull away from godly principles. Wherever a woman may be on her spiritual journey, Proverbs 31 Ministries exists to be a trusted friend who understands the challenges she faces, walks by her side, encouraging her as she walks toward the heart of God.