Return Policy

RETURN POLICY & SHIPPING INFORMATION

We want you to be pleased with your purchase from Proverbs 31 Ministries. We value you and we promise to do our best to deliver an amazing customer experience.

If your product arrived defective or damaged, you are missing an item, received an incorrect shipment, or you just ordered the wrong resource, Proverbs 31 Ministries will make it right for you within 60 days of when your order was placed. We do not offer exchanges but we will gladly ship a replacement for you or issue a refund.

Please fill out the form below and state what was wrong with your order. We will contact you within 1-2 business days with a solution.

RETURNS:

Non-Returnable/Non-Refundable Items:

  • Opened DVD’s, or Leader Kits
  • Digital products
  • Worn/used apparel

You may return any item(s) that arrived damaged. We will refund the full cost of the merchandise and original shipping charges.

Items that are returned due to ordering error or if you were not satisfied with the item, a refund will be issued minus the shipping charges.

Return instructions below:

  • Please complete the contact us form 
  • Include order #, product name to be returned and the reason of the return
  • Please use the email address you used for the purchase

We will respond to you within 1-2 business days to assist with your request. All returns will require a Return Merchandise Authorization label. We will provide this for you once we receive your return information.

REFUNDS:

If you never received your item and you request to cancel that order, we can cancel your order and issue you a full refund.

If you are returning an item to us and a refund is owed to you, once our fulfillment center processes the return, we will issue a partial or full refund depending on the reason for the return.

You should expect to receive a refund within 3-4 weeks of returning your item to our fulfillment center, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your item, the time it takes to process your return once our fulfillment center receives it, and the time it takes for your bank to process our refund request.

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

SHIPPING INFORMATION

All orders will be shipped from our fulfillment center within 1 business day from the time the order is placed. We do not ship on Saturday or Sunday(except for the weekend after Thanksgiving). Expedited and next day shipping orders will be processed the same day if received by 11:00 am EST. If received after that time the order will ship next business day.

CANCELLING AN ORDER:

Due to the quick processing time at our fulfillment center, we are unable to cancel or modify an order after it has been placed.

LOST IN TRANSIT:

We know that on occasion, a package can be lost in transit or undeliverable. If your package still has not arrived within our shipping guidelines timeframe (5-8 business days for standard shipping or selected expedited shipping), we will gladly reship your item at no cost with a verified shipping address.

If after the 2nd shipment, your order still has not arrived and you still wish to receive your items, the 3rd reshipment will be at your expense and a new shipping address will be required.

CUSTOMER SERVICE HOURS:

Customer Service Hours:

Monday - Thursday - 8:30am - 4:00 pm EST

Friday - 8:30am - 2:30pm EST

Closed Saturday & Sunday

CUSTOMER SERVICE HOLIDAY CLOSINGS

Below are our Customer Service closing dates. Inquiries will be responded to the following business day.

Day before Thanksgiving Day - Wednesday, November 27

Thanksgiving Day - Thursday, November 28

Day after Thanksgiving - Friday, November 29

Day before Christmas Eve - Monday, December 23

Christmas Eve - Tuesday, December 24

Christmas Day - Wednesday, December 25

New Year's Day - Wednesday, January 1

SHIPPING HOLIDAY CLOSINGS

Our Fulfillment Center Shipping closing dates. No orders will be shipped on these days but they will process and ship the following business day.

Thanksgiving Day - Thursday, November 28

Day after Thanksgiving - Friday, November 29

Christmas Eve - Tuesday, December 24

Christmas Day - Wednesday, December 25

New Year's Day - Wednesday, January 1 

Do you have a return request?

If so, please look over the list above and fill out the form to let us know how we can best serve you.


Request a Return

About Proverbs 31

Proverbs 31 Ministries is a non-denominational, non-profit Christian ministry that seeks to lead women into a personal relationship with Christ, with Proverbs 31:10-31 as a guide.
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