Return Policy

RETURN / REFUND / SHIPPING POLICY

We want you to be pleased with your purchase from Proverbs 31 Ministries. We value you and we promise to do our best to deliver an amazing customer experience.

If your product arrived defective or damaged, you are missing an item, received an incorrect shipment, or you just ordered the wrong resource, Proverbs 31 Ministries will make it right for you within 60 days of when your order was placed.  We do not offer exchanges but we will gladly ship a replacement for you or issue a refund.

Please fill out the form below and state what was wrong with your order. We will contact you within 1-2 business days with a solution.

RETURNS

Non-Returnable/Non-Refundable Items:

  • Opened DVD’s, or Leader Kits
  • Digital products
  • Worn/used apparel

You may return any item(s) that arrived damaged.  We will refund the full cost of the merchandise and original shipping charges. 

Items that are returned due to ordering error or if you were not satisfied with the item, a refund will be issued minus the shipping charges. 

Return instructions below:

  1. Please complete the Return Request Form
  2. Include order#, product name to be returned and the reason of the return
  3. Also please use the email address you used for the purchase

We will respond to you within 1-2 business days to assist with your request.  All returns will require a Return Merchandise Authorization label. We will provide this for you once we receive your return information.

REFUNDS:

If you never received your item that has shipped and the delivery time has been more than our standard shipping times (5-8 business days for domestic orders) or your selected expedited shipping time and you request to cancel that order, we can cancel your order and issue you a full refund.

If you are returning an item to us and a refund is owed to you, once our fulfillment center processes the return, we will issue a partial or full refund depending on the reason for the return.

You should expect to receive a refund within 3-4 weeks of returning your item to our fulfillment center, however, in many cases you will receive a refund sooner.  This time period includes the transit time for us to receive your item, the time it takes to process your return once our fulfillment center receives it, and the time it takes for your bank to process our refund request.

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

SHIPPING INFORMATION

All orders will be shipped from our fulfillment center within 1 business day from the time the order is placed. We do not ship on Saturday or Sunday(except for the weekend after Thanksgiving). Expedited and next day shipping orders will be processed the same day if received by 11:00 am EST.  If received after that time the order will ship next business day.

Cancelling an Order:

Due to the quick processing time at our fulfillment center, we are unable to cancel or modify an order after it has been placed.  This applies to domestic and international orders.

Lost in Transit:

We know that on occasion, a package can be lost in transit or undeliverable. If your package still has not arrived within our shipping guidelines timeframe (5-8 business days for standard shipping or selected expedited shipping), we will gladly reship your item at no cost with a verified shipping address.

If after the 2nd shipment, your order still has not arrived and you still wish to receive your items, the 3rd reshipment will be at the customer expense and a new shipping address will be required.

International Shipping:

International customers are responsible for any taxes, duties or brokerage fees on customer orders. Contact your customs office in regards to duties, customs, taxes, etc. Shipping times vary depending on the country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Proverbs 31 Ministries is not responsible for any delivery delays caused by Customs. Your order placed with Proverbs 31 Ministries confirms that you are aware and responsible for customs duties, taxes and brokerage fees for all packages shipped to your country.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives, if needed.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs or orders that were returned to us due to customer ordering error (e.g. invalid address).

Delivery time frames for international orders:

Items generally ship from our fulfillment center within 1 business day (Mon-Fri, excluding holidays) and arrive within 2-4 weeks after the order has shipped. We try our best to deliver your items during the estimated time frame, but delivery dates are not guaranteed, unless an expedited shipping method is selected.

International shipping rates:

International shipping rates, calculated during checkout, take a number of factors into account, including service level (standard/express), number of items purchased, item weight, and the destination location/region.

CUSTOMER SERVICE HOURS:

Customer Service Hours:
Monday - Thursday - 8:30am - 4:00 pm EST
Friday - 8:30am - 2:30pm EST
Closed Saturday & Sunday

CUSTOMER SERVICE HOLIDAY CLOSINGS

Below are our Customer Service closing dates.  Inquiries will be responded to the following business day.

  • New Year's Day
  • Good Friday
  • Easter Monday
  • Memorial Day
  • Independence Day - July 3
  • Labor Day
  • Thanksgiving Holiday - November 25-27
  • Christmas Eve
  • Christmas Day

SHIPPING HOLIDAY CLOSINGS

No orders will be shipped on these days but they will process and ship the following business day.

  • New Year's Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Do you have a return request?

If so, please look over the list above and fill out the form to let us know how we can best serve you.


Request a Return

About Proverbs 31

Proverbs 31 Ministries is a non-denominational, non-profit Christian ministry that seeks to lead women into a personal relationship with Christ, with Proverbs 31:10-31 as a guide.
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